FAQ

Yes, we can cancel, send code 19 and code 05 transactions that you may be prohibited from sending to your customer.

Your customer may have instructions for you. If not, then call ATSB and we will help you get started.

Please fill in all the mandatory elements on the ATSB form for your specific customer. If you are having trouble filling in the form, please call 734.416.9052 and a helpful technician will assist you.

First fill in the ATSB form for your specific customer. ASNs may be sent to ATSB by emailing to:service@atsbmail.com or by faxing to 734.416.4277 or by phone if your power is off.

You can call 734.416.9052 and ask for sales. We will get you price quotes and service descriptions to best meet your EDI needs.

Using ATSB will save you from having to spend thousands of dollars on software that becomes obsolete causing more investment. Many of our customers have their own EDI system and use ATSB to send data timely when they are unable to send themselves meeting the OEM’s EDI requirements without jeopardizing their supplier rating. We send over 500 transactions each day and are happy to help when you have EDI questions, or need help with a difficult transmission.

Click on the menu “Resources” tab on the home page to see all trading partners supported by ATSB.

Your customer can tell you if they mandate EDI transmission of data.

If your customer requires your company to send EDI and you do not have an EDI system in place to send then you will need a service bureau to send your ASNS to your customer.

Some customers require that you have a backup in place even if you have your own EDI- ATSB is an approved service bureau which fulfills this requirement.

Please call 734.416.9052 if you have any questions about your EDI transaction or any service we offer, We are here 24 hours, seven days with technicians available to assist you in sending your ASN.

Yes, one of our transactions is the 810 invoice transaction.

Note on the “Customer Profile” that you desire “EDI Receiving” and we will contact you about setting up that process.

ATSB can receive all inbound documents for you & send them to you by fax or email.

ATSB will fax or email your 824 acknowledgement if you desire. Note on the bottom of your form that you would like confirmation.

Yes, ATSB has been in business for over 25 years and has gained thorough knowledge of the automotive EDI landscape. We are available 24 hours/7 days to process your EDI needs and to answer questions. Our office is staffed 24/7-no answering services. ATSB often has knowledge when your customer loses connectivity before you can know. Please call for all price quotes.

Please pay upon receipt of invoice. We perform services “at once” so we request prompt payment.

ATSB will invoice monthly for services rendered.

Please call 734.416.9052 for an updated price list.

OEMs do not pay for EDI services. It is the suppliers responsibility to pay for all services provided by ATSB.

ATSB is open 24 hours, seven days with technicians operating at a times. We do not contract an answering service. We never close with the exception of a few holiday hours during the year.

Yes, email is our preferred method of receiving your ASNs. Email to service@atsbmail.com

We provide “backup” service if your system goes offline to send EDI data on your behalf.

Some trading partners require a test to confirm that your data is being recognized by their system. We will do all the testing. You may be asked for com codes & supplier codes.

You can call 734.416.9052 and give us your ASN data by phone.  We will take the data & send the ASN for you.

You only need access to email or a fax machine or a phone to contact ATSB.