September 7, 2016 superadmin

FAQ

Power issues

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What if I am shipping at 1am?

ATSB is open 24 hours, seven days with technicians operating at a times. We do not contract an answering service. We never close with the exception of a few holiday hours during the year.

Category: Power issues
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Can I email my ASNs?

Yes, email is our preferred method of receiving your ASNs. Email to service@atsbmail.com

Category: Power issues
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What if my EDI system fails?

We provide “backup” service if your system goes offline to send EDI data on your behalf.

Category: Power issues
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Is there special testing to see if I can use ATSB?

Some trading partners require a test to confirm that your data is being recognized by their system. We will do all the testing. You may be asked for com codes & supplier codes.

Category: Power issues
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We have no power to fax, how can I get my ASNs to ATSB?

You can call 734.416.9052 and give us your ASN data by phone.  We will take the data & send the ASN for you.

Category: Power issues
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Do we need special equipment to use ATSB?

You only need access to email or a fax machine or a phone to contact ATSB.

Category: Power issues